All treatments, procedures, and or pre-paid packages are non-refundable. Packages are non-transferable and must be used within two years from the date of purchase. Credit from pre-paid treatments, procedures, and or packages may be applied toward other forms of treatments(s) or product(s) only at management’s digression. Credit can only be given to and used by purchase only. NO REFUNDS, EXCHANGES ONLY.
We understand that emergencies do arise; however, we request at least 24-hour notice for rescheduling or canceling all appointments. Failure to do so may result in your account being charged. "NO SHOWS’ WILL BE BILLED FOR THE SCHEDULED TREATMENT.
To ensure your preferred Doctor or Technician is always available to you we recommend that you make your next appointment prior to leaving the Medical Spa. This is particularly important if you are having a series of treatments over a defined period of time.
Please arrive for your appointment in our office on time. This ensures that you will receive the required amount of time you deserve for your treatment and helps us not to intrude on the following clients’ reserved time.
Many of our products sold in our practice are considered “prescription” products. This usually refers to the fact that such products cannot be purchased over the counter at retail stores or even at pharmacies. Some products are actual medications such as Latisse and Tretinoin (generic Retin-A). It is against the law to take a prescription medication return. Due to this, returns are not accepted under any circumstance. This includes allergic reaction, irritation, or any other reason. Therefore, it is imperative that you understand this policy and are aware of this at the time of purchase.